Terms of service

Terms of Service

Loulous and Stitch

Last updated: 21 October 2026

Welcome to Loulous and Stitch!

By accessing our website or purchasing from our online store, you agree to the following Terms of Service. Please read these terms carefully before using our website or placing an order.

Loulous and Stitch is an Australian small business offering jewellery, clothing and accessories.

Our goal is to provide quality products, excellent customer service and an enjoyable shopping experience.

1. General Conditions

By using our website, you agree to:

Provide accurate and complete information when placing an order.
Use our website for lawful purposes only.
Refrain from copying, reproducing or distributing our website content without permission.
Respect our intellectual property, branding and product designs.

We reserve the right to refuse or cancel orders where there is a legitimate reason, including suspected fraud, incorrect information or product unavailability, subject to applicable laws.

2. Products and Descriptions

We aim to ensure all product descriptions, photographs, pricing and availability information are accurate.

However, please be aware that:

Product colours may vary slightly depending on screen settings and lighting.
Freshwater pearls are naturally formed and may vary in shape, size, colour and texture.
Jewellery finishes and appearances may differ slightly between individual products.
Clothing measurements may vary slightly due to manufacturing tolerances.
Product availability may change without notice.

We make every effort to represent our products accurately and will correct any errors brought to our attention.

Nothing in this section limits your rights under Australian Consumer Law.

3. Pricing and Payments

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change without prior notice.
Shipping costs are calculated and displayed during checkout.
Any applicable taxes will be displayed in accordance with Australian law.
Payment must be successfully completed before an order is processed.
Discount codes and promotional offers are subject to their stated conditions.

We reserve the right to correct pricing errors and contact customers regarding affected orders.

If an order cannot be fulfilled at the advertised price, we will offer an appropriate resolution, including a refund where required.

4. Orders and Cancellations

Once an order has been placed, you will receive an order confirmation.

An order confirmation does not guarantee that an item is available.

If we are unable to fulfil your order, we will contact you to arrange an alternative or refund.

If you wish to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made once an order has been packed or dispatched.

Your rights under Australian Consumer Law remain unaffected.

5. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website.

Delivery times are estimates and may vary due to:

Postal service delays.
Public holidays and peak shopping periods.
Weather conditions.
Regional or remote delivery locations.
Circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery details.

If you notice an error in your shipping address, please contact us immediately.

Shipping fees are displayed at checkout before payment is completed.

For further information, please refer to our Shipping Policy.

6. Returns, Refunds and Exchanges

All returns, refunds and exchanges are handled in accordance with our Returns & Refunds Policy and Australian Consumer Law.

Change-of-mind returns may be accepted for eligible products within 14 days of delivery, subject to our return conditions.

For hygiene reasons, earrings and certain body jewellery are not eligible for change-of-mind returns.

These restrictions do not apply where customers are entitled to a remedy under Australian Consumer Law.

Please review our Returns & Refunds Policy for full details.

7. Jewellery Care and Product Use

Our jewellery should be handled and cared for appropriately to maintain its appearance and condition.

We recommend:

Avoiding unnecessary exposure to water, perfumes, lotions and harsh chemicals.
Storing jewellery in a clean, dry environment.
Handling freshwater pearls with care.
Following any product-specific care instructions provided.

Natural wear and tear, accidental damage and damage caused by improper care are generally not covered by our voluntary return policy.

This does not exclude any rights under Australian Consumer Law.

8. Clothing Care

To help maintain the quality and longevity of our cotton clothing, customers should follow the care instructions supplied with their purchase.

We recommend washing garments according to their care labels and avoiding excessive heat when caring for printed designs.

Damage resulting from misuse or failure to follow reasonable care instructions may not qualify for a voluntary refund or exchange.

Your statutory consumer rights remain unaffected.

9. Intellectual Property

All original branding, logos, website content, product photography and designs owned by Loulous and Stitch are protected by applicable intellectual property laws.

You may not reproduce, distribute, sell or commercially use our protected content without prior written permission.

Third-party trademarks and content remain the property of their respective owners.

10. Promotions and Discounts

From time to time, Loulous and Stitch may offer discounts, promotions or special offers.

Unless otherwise stated:

Promotional codes cannot be exchanged for cash.
Offers are valid only during the advertised promotional period.
Some offers may be limited to selected products.
Discounts may not be combined with other promotions.
Promotional conditions will be provided where applicable.

We reserve the right to correct promotional errors and withdraw offers where legally permitted.

11. Website Availability

We aim to keep our website accessible and functioning correctly.

However, we cannot guarantee uninterrupted access at all times.

Temporary interruptions may occur due to maintenance, technical difficulties or circumstances beyond our reasonable control.

We may update website content and features as required.

12. Third-Party Services

Our online store is powered by Shopify and may use third-party services to process payments, arrange shipping and support website functionality.

These providers may have their own terms and privacy policies.

Loulous and Stitch is responsible for meeting its applicable obligations to customers, including those under Australian Consumer Law.

13. Privacy and Personal Information

We respect your privacy and are committed to handling personal information responsibly.

Information collected during purchases may be used to:

Process and fulfil orders.
Arrange shipping and delivery.
Communicate about purchases.
Provide customer support.
Improve our services.
Send marketing communications where permitted.

For further details, please refer to our Privacy Policy.

14. Limitation of Liability

To the extent permitted by law, Loulous and Stitch is not responsible for losses arising from misuse of our products or circumstances outside our reasonable control.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website or legal obligations.

The most current version will be available on our website.

Changes will apply prospectively, except where otherwise permitted by law.

16. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.

Nothing in these terms limits any rights available under Australian consumer protection legislation.

17. Contact Information

If you have any questions about these Terms of Service, please contact us through our website's contact page or via Instagram:

Business Name: Loulous and Stitch

Instagram: @loulous_and_stitch

Location: New South Wales, Australia