Shipping policy

Shipping Policy

Loulous and Stitch

Last Updated: 21 October 2026

At Loulous and Stitch, we carefully prepare and package every order to ensure your purchases arrive safely and in excellent condition.

We aim to provide reliable, affordable shipping and a smooth shopping experience for all our customers.

1. Shipping Locations

We currently offer shipping throughout Australia, including metropolitan, regional and rural areas.

International shipping is not currently available unless otherwise stated on our website.

2. Order Processing Times

We aim to process and dispatch orders within 1–3 business days after payment has been confirmed.

Please note:

Business days exclude weekends and NSW public holidays.
Orders placed on weekends or public holidays will generally be processed on the next business day.
Processing times may be longer during busy periods, sales or public holidays.
If there is a significant delay with your order, we will endeavour to contact you.

Processing times are separate from shipping and delivery times.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout before payment is completed.

Shipping rates may vary depending on:

The size and weight of your order.
Your delivery location.
Your selected shipping method.
The number and type of products purchased.

Any available free shipping offers or promotional shipping discounts will be clearly displayed on our website.

4. Estimated Delivery Times

Once dispatched, estimated delivery times within Australia are:

Metro Areas: Approximately 2–5 business days.
Regional Areas: Approximately 3–7 business days.
Rural and Remote Areas: Approximately 5–10 business days.

These timeframes are estimates only and may vary depending on the postal service, destination and external circumstances.

Delivery estimates do not include order processing times.

5. Order Tracking

Where tracking is provided by the selected shipping service, tracking details will be sent to the email address or mobile number supplied at checkout.

Customers can use their tracking information to monitor the progress of their delivery.

Please allow time for tracking information to become available after dispatch.

6. Packaging

We take care when preparing every order.

Jewellery is packaged to help protect delicate items during transit.
Freshwater pearl jewellery is handled and packaged with care.
Cotton clothing is folded and packed to help maintain its condition.
Multiple items may be packaged together where appropriate.

We aim to minimise unnecessary packaging while ensuring products are adequately protected.

7. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate delivery information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update delivery information before dispatch.

If an order has already been dispatched, changes may not be possible.

Additional delivery costs resulting from an incorrect address supplied by the customer may apply where legally permitted.

8. Delayed, Lost or Damaged Parcels

While we aim to ensure every order arrives safely and on time, occasional shipping delays can occur.

If your parcel is significantly delayed, missing or arrives damaged, please contact us with your order number and details of the issue.

We will work with the relevant shipping provider to investigate and arrange an appropriate resolution.

Where goods are lost or damaged in transit and fail to meet the guarantees under Australian Consumer Law, we will provide the remedy required by law.

9. Unclaimed or Returned Parcels

If a parcel is returned to us because it was unclaimed or the customer provided an incorrect address, we will contact the customer to discuss available options.

Additional postage charges may apply for redelivery where legally permitted.

Any refund or other resolution will be handled in accordance with our Returns & Refunds Policy and Australian Consumer Law.