Refund policy

At Loulous and Stitch, we take pride in offering beautiful, quality jewellery, clothing and accessories. We want you to love every purchase and shop with confidence.

Please read our Returns & Refunds Policy before making a purchase.

Change of Mind Returns

We understand that sometimes a purchase may not be quite right.

We accept change of mind returns within 14 days of delivery, provided that:

  • Items are unused, unworn and in their original condition.

  • All original packaging and tags are included.

  • Clothing has not been washed, worn or altered.

  • Proof of purchase is provided.

  • The return has been approved by our team before being sent back.

Customers are responsible for return postage costs for change of mind returns. Original shipping charges are non-refundable for change of mind purchases.

Jewellery & Earrings

For hygiene reasons, we do not accept change of mind returns or exchanges on earrings, including studs and helix jewellery.

Other jewellery items, including necklaces and bracelets, may be returned within 14 days of delivery if they meet our return conditions.

These restrictions do not affect your rights under Australian Consumer Law.

Clothing Returns

We accept eligible returns on our cotton clothing within 14 days of delivery.

Clothing must be unworn, unwashed, free from stains, perfumes and damage, and returned with its original tags.

Please check our sizing information carefully before purchasing.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.

Where possible, include:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the fault or damage.

All purchases are covered by the guarantees provided under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure. For a minor failure, we may offer a repair, replacement or refund as required by law.

Where a product fails to meet a consumer guarantee, we will provide an appropriate remedy in accordance with Australian Consumer Law, including applicable return shipping costs.

Refund Processing

Once your eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method, where possible.

Please allow up to 10 business days for the refund to be processed, although your bank or payment provider may take additional time.

Exchanges

We are happy to consider exchanges for eligible items, subject to stock availability.

Please contact us before returning an item to arrange an exchange.

Sale & Promotional Items

Sale and promotional items are subject to the same Australian Consumer Law protections as full-priced items.

Change of mind returns on sale items are not accepted unless otherwise agreed.

How to Request a Return

To request a return, please contact us through our website's contact page or Instagram @loulous_and_stitch.

Please include your order number and reason for requesting a return.

Do not send any items back until you have received return instructions.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.

Loulous and Stitch

Sparkle like you mean it.